Orders

Orders

Woohoo! Once a customer places an order at a shop, the shop will receive a notification and the order will be visible in their Shop Orders page. [TODO: something in between]

Shipping

All items in the order must be shipped at the same time. When the shop is ready to ship the items, our platform will verify the package tracking number(s) and alert the customer that their order is on the way.

At this time, [something something dynamic]

Declined Orders

In the event that a shop is unable to fulfill an order, it can be declined and the customer will receive a full refund. However, the shop will be charged 4% + 30 cents to cover transaction fees incurred during the checkout process (see “Fees” section)

Unfilled Orders

If a shop has not shipped an order 14 days after the highest “ready to ship” window expires (see “Listing” section), we will cancel the order, refund the customer, and charge the shop 4% + 30 cents to cover transaction fees incurred during the checkout process (see “Fees” section).

Example: let’s say a customer places an order with the following items:

| t-shirt | 1-2 days | | painting | 10-15 days |

The shop owner have 29 days (15 days + 14) from the order being placed to ship both items before the order is cancelled.